Our warehouse operates Monday to Friday. This excludes any Bank Holiday. Lower values may able to be declared by prior arrangement where legally possible.
We accept the following payments online. Stock is also held to your order. All Customers have a legal right to return an order within seven days of receipt of the order, however, Racquet Depot UK has extended this guarantee to 30 days. Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. If a product is faulty , you have 28 calendar days in which to inform us of any original fault.You should not return the product until you have received authorisation. For all emails, we use an internal tracking system and will forward your enquiry to the best member in our team who can deal with your request. Please provide as much information as possible pertaining to the issue; images and videos are usually very helpful.
You may contact the courier to arrange a suitable redelivery date or alternatively collect the package from your local depot. Identification will be required upon collection. Occasionally, the courier may deliver to a neighbour or leave the parcel in a safe location at your property for convenience.
If orders are not sent by a timed or tracked service, please leave 14 days for UK orders, 25 days for Europe orders and 45 days for outside Europe orders before contacting us. Can I collect my order instead of having the order delivered?
Yes; we allow collections from our warehouse in Emsworth. How are you able to offer your prices more competitively than your competition? Due to our streamlined business model and high levels of automation, we are able to greatly reduce the operating costs of the business, allowing us to run our business more efficiently and pass the savings on to our Customers. We import from countries around the world, and these savings get passed directly on to our Customers.
What are your hours of operation? Our official operating hours are 8AM to 6PM GMT, Monday to Friday. Can I have a bit of information about yourselves?
Absolutely - please visit our about us. Page for more information about our company. If you have any further questions, we are more than happy to answer them - we would like to be as transparent as possible.What are your main areas of business? The company started business as a racquet sports specialist. Some years on, our focus remains within tennis, squash, badminton, racquetball, table tennis, as well as injury supports. What is Racquet Depot UK's Mission? Racquet Depot UK has the objective of becoming the racquet sports equipment retailer of choice in Europe, based on product expertise, pricing, quality of goods and level of service by placing the Customer in the centre through an experienced, knowledgeable and dedicated team that are on hand every day of the week.
Yes; all products we sell are genuine and authentic. Should you have any doubts at all, you are at liberty to contact any brand directly to establish we are an authorised reseller and secondly, ensure the product(s) received are genuine. What are your response times with emails?
In some exceptional circumstances, responses may take up to 36 hours. If you have not received any correspondence after this time period, please check your spam folder. How can you ensure I receive the best level of service?
We started business as an online only company and as a result, draft all of our resources into serving our Customers. From a sleek, clear and concise website, combined with as much product information as possible, to a speedy and hassle free checkout process, we will continue to listen to our Customers and adapt accordingly. Racquet Depot UK Unit 3 Station Approach North Street Emsworth Hampshire PO10 7PW United Kingdom. Customers may collect their order and also browse, however, please call ahead.Operating Monday to Friday, 8AM to 6PM GMT. For enquiries relating to orders placed and after-sales service.
For all billing related questions. For any questions relating to our affiliate program. Unit 3 Station Approach North Street Emsworth Hampshire PO10 7PW United Kingdom.The item "Solinco Hyper-G 17 1.20mm Tennis Strings 200M Reel" is in sale since Saturday, August 25, 2018. This item is in the category "Sporting Goods\Tennis\Strings". The seller is "racquetdepot-uk" and is located in Emsworth, Hampshire, PO10 7PW. This item can be shipped worldwide.